TERMS & CONDITIONS

Book And Work Service In BNP Paribas Fortis Branch Offices

  1. Applicability
    1. These terms and conditions (“ the Terms and Conditions ”) govern the Book And Work Service provided by the Bank in the Flagship Ghent premises, which comprises admittance of the Users to the designated Book And Work meeting rooms, as well as the use of these rooms.
    2. Definitions. In this document, the words and expressions mentioned below shall have the following meanings:

      Users: any person attending a meeting and/or being present at a Book And Work meeting room booked by the User.

      Book And Work meeting room: a meeting room in the Flagship or BeConnected premises of the Bank.

      Book And Work Service: free online booking (from home or from Flagship Porte de Namur, Ghent or BeConnected Brussels) of a Book And Work meeting room as offered on the dedicated website of the Bank, available at the following address: bookandwork.bnpparibasfortis.be and permitted usage of the booked Book And Work meeting room by Users. Branch offices premises: The office premises appointed by the Bank for the Book And Work service offer.

    3. The presented bookable Book And Work meeting rooms via the Book And Work Service do not represent a contractual offer. The simple booking will manifested by the User outside the regular online booking process do not create any contractual relationship between the User and the Bank regarding the Book And Work service. By carrying out the booking process, the User is contractually bound according to the present terms and conditions. The bank is only committed to the User once an acceptance confirmation is sent to the User. Notwithstanding the above, the Bank may suspend the Book And Work Service at any time and without any prior notification.
    4. Booking process: Booking a Book And Work meeting room is done via an online channel bookandwork.bnpparibasfortis.be, available at home, or in the branch offices premises. By making a reservation for a Book And Work meeting room, the User accepts the terms and conditions of the Book And Work Service Conditions. The User can book a Book And Work meeting room by carrying out the following steps:
      • The User chooses the location for his meeting, the date and the number of attendees for the meeting.
      • Depending on the above criteria, the booking system shows the User the available Book And Work meeting rooms.
      • The User chooses the timeslot, enters his name and e-mail, and confirms his booking request.
      • The User receives an e-mail confirmation within 24 hours.
    5. Before entering the Book And Work meeting room, the User present himself to the staff present at the welcome desk and identify himself. All Users for the Book And Work service offer do not have to be customers of the Bank.
    6. The User may use the Book And Work meeting rooms only in compliance with the Terms and Conditions. The User is informed of these Terms & Conditions via the link Book And Work website and application.
    7. Privacy: personal data collected via the Book And Work Service are only processed for the sole purpose of providing the service to the User. For more details about the rights and obligations related to such processing, please see section 4 to 8 of the privacy notice of the Bank available at bookandwork.bnpparibasfortis.be
  2. Book And Work usage provided by the Bank to the User
    1. Access to the designated Book And Work meeting rooms – The designated Book And Work meeting rooms can only be occupied or used during the opening hours available on the website: http://branch.bnpparibasfortis.be.

      Anyone occupying any of the designated Book And Work meeting rooms needs to have reserved said meeting room as a User. The User shall at all times preserve the good maintenance of such designated Book And Work meeting room as a diligent and responsible user thereof.

    2. Access to and usage of the Book And Work meeting rooms is subject to actual availability and capacity per Book And Work meeting room.
    3. The Bank cannot be held responsible for any unavailability of the Book And Work meeting rooms due to reasons of overcapacity or to any other reasons beyond its powers. The Bank may stop, suspend, or modify at all times the usage of the Book And Work meeting rooms. The Bank holds the right to refuse any User from booking a Book And Work meeting room and/or to refuse any User or User the entrance to the Flagships or BeConnected premises for any reason whatsoever.
    4. The User may cancel a requested Book And Work meeting room 24h in advance of the scheduled meeting time, via a button in the confirmation mail he received or ba taking contact via telephone with the branch. In case a User does not show up to the designated Book And Work meeting room without having cancelled in time, that User will get a warning in the form of an e-mail. After three warnings, the User will no longer be able to schedule a Book And Work meeting room and will be informed by e-mail. This does not apply in case the User has a valid reason which said Usercould not control nor communicate in time to the Bank.
    5. Access to Wi-Fi access points – The User shall have access to Wi-Fi access points, available in the the Flagships or BeConnected premises. Such access is, however, subject to the total availability of the Wi-Fi access points. Under no condition can the Bank be held liable for any unavailability or insufficient providing of such Wi-Fi access points, nor any failure of the Wi-Fi network, whatever the reason for such shutdown may be.
    6. Regular cleaning – of the Book And Work meeting room areas is made available by the Bank. However, the User is required, after usage of the designated Book And Work meeting room, to make sure that upon leaving, these areas are left properly and in good maintenance to the extent that the used Book And Work meeting room is immediately available to any other Users. In case the User or a User is aware of any damages or irregularities prior to commencing its usage of the designated Book And Work meeting room, it shall immediately and prior to its usage thereof, inform a staff member at the Welcome Desk.
  3. Book And Work meeting rooms’ equipment
    1. In the Book And Work meeting rooms are equipped with a big screen and cable for laptop connection.
  4. User permitted activities
    1. The Book And Work meeting room may only be used for meeting purposes. The User may under no circumstances represent the Bank.The Bank will recover from the User all damages as a result of an improper use of the Book And Work meeting room.  The Users relieve explicitely the Bank from any liability related to the activities in the Book And Work meeting room booked by the User.  
    2. No immoral, improper, offensive, or unlawful use shall be made in any of the Book And Work meeting rooms, nor on the Flagships or BeConnected premises as a whole. All municipal and other zoning ordinances, laws, rules, and regulations of all government regulatory agencies shall be strictly observed. Drugs and illicit substances and their use are prohibited in the Book And Work meeting rooms and on the entire Flagships or BeConnected premises.
    3. The Users shall not create nor permit the creation or the continuation of any noise or nuisance or objectionable odour which, in the opinion of the Bank, may or does disturb the comfort or quiet enjoyment of any of the other Flagships or BeConnected Users, their guests, or employees of the Bank working in the Flagships or BeConnected premises. Any of the User complaints should be directed to a staff member at the Welcome Desk. If the Bank determines that any noise or odour being transmitted to the other Flagships or BeConnected areas is an annoyance or a nuisance or in any way disruptive, then the User shall immediately take such steps as shall be necessary to abate such noise or odour to the satisfaction of the Bank. If the User fails to abate the noise or odour immediately, he faces consequences that may include a termination of the usage of the Book And Work meeting rooms.
    4. If a User Client is under the influence of drugs or illicit substances, it can be asked to leave the Flagships or BeConnected premises immediately. The entire Flagships or BeConnected premises is a smoke-free environment. There is no smoking allowed within the building.
    5. Toxic substances are defined as substances producing noxious odours and that may be hazardous to humans. These are prohibited in the Flagships or BeConnected premises. All liquids and solids that a User or one of its Users brings with them, must be properly disposed of.
    6. The toilets, sinks, and other parts of the plumbing system in all of the Flagships or BeConnected premises shall be used only for purposes for which they were constructed and no sweepings, garbage, rubbish, rags, ashes, substances associated with any arts practice or other substances will be thrown therein. Pets and animals are not allowed within the Flagship premises, with the exception of blind helping dogs.
  5. Damage to the designated Book And Work meeting rooms and Book And Work equipment
    1. All Users are expected to return the designated Book And Work meeting room to its original conditions as determined by the Bank and the User at the time of the initial occupancy.
    2. Any damage to any of the Book And Work meeting rooms or the Flagships or BeConnected premises as a whole caused by a Users shall be repaired by arrangement and under the direction of the Bank at the cost and expense of such User. The User is responsible for its Users.
  6. Safety & Security
    1. The Users have to inform themselves about the emergency procedures and assembly point in case of an evacuation. This information can be obtained from the local staff of the Bank in the Flagships or BeConnected premises and/or on the on-site evacuation plans.
      Upon hearing an evacuation signal, the Users have to calmly leave the premises by following the pictograms and the instructions of the local staff of the Bank in the Flagships or BeConnected premises.
      During evacuation, it is not allowed to re-enter the premises, nor to make use of elevators.
      Once outside the premises, the Users, will go to the assembly point, together with the local staff of the Bank and await further instructions.
      The Users will take all possible measures to inform as soon as possible the local staff of the Bank if all people present have left the premises.
      The Users will take every alarm seriously.
    2. The Users may not do anything which may be a fire, health, or safety risk. The Users may not disconnect or tamper with any safety, security, or smoke detection equipment, including the fire alarm system.
    3. No Users shall do, or permit anything to be done in any of the Book And Work designated meeting rooms or bring or keep anything therein which will in any way increase the risk of fire, or on property kept therein, or obstruct or interfere with the rights of other Users or clients of the bank, or in any way injure or annoy them, or conflict with the laws relating to fire or with the applicable regulations.
    4. Any incidents of theft, damage, or vandalism shall be reported to one of the Bank’s employees in the Flagships or BeConnected premises. If any such incident is caused by a User and/or a User, legal action shall be taken and the User shall be solely responsible. The User acknowledges that the Bank is firmly committed to a lawful and crime-free policy for all of its properties and tenancies. The commission of any criminal act or the use and/or distribution of any illegal substances by a User and/or a User is strictly prohibited anywhere on or about the Flagships or BeConnected premises and will result in legal action.
    5. The Users are to immediately report any suspicious people or behaviour seen in the Flagships or BeConnected premises to a staff member at the Welcome Desk.
    6. The Users shall not overload existing electric circuits. Water shall not be left running unless in actual use. Nothing shall be thrown out of the windows or the doors of the designated Book And Work meeting room or the entire Flagships or BeConnected premises. The User is solely responsible for any water floods as well as any damages caused by such water floods.
    7. The Bank explicitly excludes, and the User acknowledges and accepts such exclusion, any and all responsibility and/or liability vis-à-vis the Users for any and all incidents of theft, damage and/or vandalism within the Flagships or BeConnected premises, regardless of the cause and/or consequences of such incidents of theft, damages, and/or vandalism. The User shall indemnify and hold harmless the Bank against all claims of Users instituted for incidents of theft, damage and/or vandalism within the Flagships or BeConnected premises.
  7. Garbage Disposal
    1. Small amounts of garbage and recycling produced by the Users must be placed within the appropriate labelled bins on the Flagships or BeConnected premises.
    2. No burning cigarettes, cigars, ashes, or other potential fire hazards shall be put in the garbage bins. The Users must use the recycling facilities as provided in the Flagships or BeConnected premises and follow the policies as established.
  8. Catering Offerings
    1. The Bank offers additional catering services to Users and Users using the Book And Work meeting rooms without applicable tariffs. These additional catering services are listed below:
      • Hot beverages: coffee/tea
      • Still water

      A coffee machine and water dispenser are present next to the waiting area. Coffee can be obtained by asking a coin for the coffee machine at the Welcome Desk.

      The Bank allows that the User orders its own catering and/or brings its own food to the Book And Work meeting room under the condition that the Book And Work meeting room is properly cleaned up and left behind as it was found. Moreover, it is, under no circumstances, allowed to cause any nuisance by bringing own food or having a catering service delivered.